Effective Date: 2024/11/15

Green Acres Leisure Resort (“we,” “us,” “our”) is committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, and protect your information when you interact with us through our website, email, or other communication channels.

1. Information We Collect

We may collect the following types of information from you:

• Personal Information: Name, email address, phone number, and any other details provided during inquiries, bookings, or communications with us.
• Payment Information: When you make a reservation or purchase services, we collect payment details to process the transaction.
• Website Usage Information: Non-personal information such as IP address, browser type, and pages visited to improve website performance and user experience.

2. How We Use Your Information

We use the information collected for the following purposes:

• To process reservations and provide requested services.
• To communicate with you regarding your inquiries, bookings, or special offers.
• To improve our website, services, and customer experience.
• To comply with legal obligations or resolve disputes.

3. Data Protection and Security

We prioritize the security of your personal information. All data collected is stored securely and accessible only to authorized personnel. We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

4. Sharing Your Information

We do not sell, trade, or share your personal information with third parties except:

• To trusted service providers who assist us in operations (e.g., payment processors) and are bound by confidentiality agreements.
• As required by law or to comply with legal processes.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience. Cookies are small data files stored on your device that helps us analyze website traffic and customize content. You can manage or disable cookies through your browser settings, but please note that this may affect certain functionalities of our website.

6. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your information.
• Withdraw consent for data processing at any time.

To exercise these rights, please contact us using the details provided below.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy  practices or content of these third-party sites. We recommend reviewing their privacy policies before providing any personal information.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the effective date.

9. Contact Us

For any questions or concerns regarding this Privacy Policy or how we handle your data, please contact us at:

• Email: info@greenacres.lk
• Phone: +94 76 714 6246

By using our website or services, you agree to the terms of this Privacy Policy. Thank you for trusting Green Acres Leisure Resort with your privacy.